sbouno Account & Payment FAQ
Users new to sbouno often ask about account setup, payment options, game rules, and how to manage their funds safely. This page addresses the most common questions our support team receives, covering registration, deposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts, as well as live-dealer tables, football markets, and security practices.
Our FAQ is designed to give you straightforward, factual answers about how sbouno works—from your first login through to withdrawal processing. If you have a question not covered here, our multilingual support team is available through live chat, email, and phone during standard business hours. For questions about our legal obligations, jurisdiction restrictions, or data handling practices, we recommend reading our terms and conditions and privacy policy
Each answer in this FAQ reflects sbouno's current service standards. Response times, payment settlement windows, and verification procedures may vary depending on your location and the payment partner involved. If you experience an issue that this FAQ does not resolve, contact our support team directly—we respond to most inquiries within subject to verification during business hours.
Topics covered on this page
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment, e-wallet, mobile banking, local payment virtual accounts
- Game rules and marketsfootball betting, live-dealer tables, slots, esports markets, and settlement timing
- Security and account careaccount protection, data deletion, and jurisdiction notice
We require two documents for KYC verification: (1) a primary identity document (government-issued), such as an Indonesian national ID card (KTP), passport, or driver's license, showing your full legal name, date of birth, and ID number; and (2) a proof of address dated within the last three months, such as a utility bill, rental agreement, bank statement, or local government letter. Both documents must be clear, legible, and match the name and address you provided during registration. If your address proof is from a city like Medan or Yogyakarta and uses a local authority letterhead, that is fully acceptable. Submissions are reviewed by our compliance team; if a document is unclear or incomplete, we will request a resubmission via email, typically within 24 hours of your upload.
To request deletion of your personal data from sbouno, contact our support team via email or live chat and explicitly state your intent to delete your account and associated personal information. We will ask you to confirm your identity by providing your registered email address and mobile number. After identity verification, we initiate an account closure process: your login credentials are deactivated, and any remaining balance is processed according to our withdrawal policy. Personal data retained for legal or regulatory purposes (such as transaction records for anti-money laundering compliance) is retained for the period mandated by Indonesian law. Deletion requests typically receive initial acknowledgement within 24 hours, and closure is finalized within 5–7 business days. You can restart the process at any time by contacting support again.
Payments and transactions
sbouno supports deposits from our welcome offer upward via most payment methods. E-wallet deposits (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) typically have a minimum of our welcome offer and a maximum per transaction of our welcome offer, though some e-wallet partners impose their own limits. Bank virtual-account transfers (mobile banking, local payment, online payment, e-wallet) allow deposits starting at our welcome offer with no set maximum per transaction. Exact limits vary by payment partner and may change without notice. Your account balance after deposit reflects your available funds immediately; however, some payment partners may hold transactions for verification. If you require a deposit outside the standard ranges, contact our support team via live chat—we can often arrange alternative payment methods for special cases.
If a deposit transaction does not complete, the funds remain in your payment account (your bank or e-wallet) and do not appear in your sbouno wallet. Check your bank or e-wallet statement to confirm the transaction status. If the transaction shows as successful on your payment provider's side but not in sbouno, the funds may be held in a verification queue; this typically resolves within 24 hours. If funds are still missing after 24 hours, contact our support team with your transaction reference number and payment method. We will investigate with your payment partner (whether mobile banking, local payment, online payment, e-wallet, or another provider) and work to restore the funds to your account or recover them to your original payment source. Most unmatched transactions are resolved within 48–72 business hours.
Our live chat support is available Monday through Friday, 09:00–21:00 Indonesian Standard Time (WIB). During this window, our English-speaking team typically responds within subject to verification. Outside business hours, you can submit a support ticket via email, and we respond within 24 business hours. During major public holidays such as Idul Fitri, Idul Adha, or Nyepi, live chat may operate on reduced hours; check the support page for holiday schedules. For urgent account or payment issues outside business hours, email [email protected] with your account email and issue description. If you need immediate help, you can also leave a message in live chat, and we will respond at the next available shift.
Game rules and markets
sbouno covers major football leagues and tournaments including the Indonesian Liga 1, the Champions League, Premier League, Piala Indonesia, Piala AFF, La Liga, Serie A, and Ligue 1. We also list esports markets such as Mobile Legends, Free Fire, and PUBG Mobile tournaments. Specific match listings update dynamically as fixtures are confirmed; you can view upcoming markets by navigating to the sport or league section in your account. Live in-match markets (such as next goal scorer, corner count, or halftime score) are available during matches. Settlement for match markets occurs within subject to verification of match conclusion, subject to official confirmation from the league or tournament body. If a match is postponed or abandoned, your wager is settled according to our standard settlement rules, which are detailed in our terms and conditions.
sbouno offers a new-account welcome promotion to users who complete registration and KYC verification. The specifics of our welcome offer change periodically based on market conditions and promotional campaigns; the exact terms and conditions are displayed during the registration process and in your account promotions section. We do not advertise fixed bonus amounts in advance; instead, eligible new users see their offer amount and conditions directly in their account dashboard after verification is complete. Any promotional credits or bonuses are subject to playthrough requirements and specific game eligibility rules, which are detailed in the promotion terms. If you have questions about your specific welcome offer, contact our support team—we can clarify the conditions and help you understand how to use your bonus.
Security and account care
sbouno applies standard security practices including SSL encryption for data in transit, secure password storage using industry-standard hashing, and account protection features such as login verification via email or SMS. We monitor accounts for unusual activity and flag suspicious transactions for manual review. If you believe your account has been compromised, log out immediately via the security settings, change your password, and contact our support team. We will review your account activity, reset your login credentials if needed, and restore any disputed transactions if we confirm unauthorized activity. Account recovery typically takes 24–48 hours. We recommend using a unique, strong password for sbouno and enabling any multi-factor authentication features available in your account settings. sbouno services are available only in jurisdictions where online gaming is legally permitted; users are solely responsible for ensuring their access complies with their local laws.