sbouno Platform Privacy Notice

This page describes what data we collect when you use sbouno and how we keep that information protected. We at sbouno treat your personal details—name, contact information, payment methods, and account activity—with strict confidentiality. Our privacy commitments apply to users across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta, as well as other supported jurisdictions where our service is legally available.

We collect only the information necessary to verify your identity, process your deposits and withdrawals, settle your game outcomes fairly, and respond to your support requests. We do not sell your data to marketing firms, and we do not share your personal information with third parties except where required by law or to fulfill the core functions of your account.

What Data We Collect on sbouno

When you register an account with us, we collect your legal name, date of birth, national identity number, email address, and phone number. These details are required for Know-Your-Customer (KYC) verification and to comply with financial anti-money-laundering regulations that apply to sbouno's operations.

As you use our platform, we record your account activity—deposits, withdrawals, game history, and wagers. We collect this data to settle games accurately, detect fraud, and provide you with account statements and transaction histories. We also collect technical information: your IP address, browser type, device identifier, and the pages you visit on sbouno. This technical data helps us troubleshoot service issues and improve platform performance.

When you deposit via DANA, e-wallet, mobile banking, local payment, or online payment, we receive confirmation of the transaction from those payment providers. We do not store your payment credentials—only a record that the transaction occurred. Virtual-account transfers via e-wallet, mobile banking, local payment, or online payment are processed through our banking partners, who confirm receipt to sbouno. We retain these payment records to verify deposits and prevent duplicate processing.

How We Use Your Data

We use your identity information to verify that you are who you claim to be and to prevent underage access and fraud on sbouno. Your account activity is recorded so we can settle games fairly, process your withdrawals accurately, and dispute any claims about game outcomes or missing funds.

We analyze account activity patterns to detect suspicious behaviour—for example, if we notice rapid deposit-and-withdrawal cycles or account access from inconsistent locations, we may pause the account and ask you to verify your identity again. This protects both you and sbouno from unauthorized use.

We use your contact information (email and phone) to notify you of account changes, deposit confirmations, withdrawal requests, and support responses. We may also contact you if we detect a security issue or if regulatory authorities request information about your account.

Data Storage and Security on sbouno

We store your personal data on servers located outside Indonesia. These servers are protected by encryption, firewalls, and intrusion-detection systems. We limit access to your data to sbouno staff who need it to serve your account—our support team, compliance officers, and technical administrators.

We do not retain your data longer than necessary. Account information is kept for the lifetime of your account plus seven years after closure, in compliance with financial record-keeping requirements. If you request deletion of non-essential data, we remove it within standard processing windows, unless legal or regulatory obligations require us to keep it longer.

We back up account data regularly to prevent loss. These backups are encrypted and stored separately from our primary systems. In the unlikely event of a data breach, we notify affected users and cooperate with relevant authorities.

Third-Party Processors and Partners

Our payment processing is handled by e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and the banks local payment, online payment, e-wallet, and mobile banking. These partners access only the information necessary to confirm your deposit or withdrawal—they do not see your game history or account balance on sbouno.

We also engage hosting providers, email services, and support-ticketing platforms to run sbouno. These vendors sign data-processing agreements with us that restrict their use of your data to the specific services they provide. We audit these vendors annually to ensure they maintain security standards.

Cookies and Tracking

When you visit sbouno, our platform uses cookies to remember your login session and your language preference. These are functional cookies necessary for the service to operate. We do not use cookies to track your behaviour across other websites.

You can disable cookies in your browser settings, but this may prevent you from logging into your account on sbouno.

Jurisdiction and Legal Basis

Our services on sbouno are available only in jurisdictions where online gaming is permitted by local law. We collect and process your data only where we have a legal basis to do so—principally, to fulfill our service contract with you and to comply with applicable financial regulations. If you are accessing sbouno from a jurisdiction where our service is not permitted, you should not proceed with account registration.

If you have questions about how we handle your data, or if you wish to exercise your privacy rights, contact our support team via email or live chat. We respond to data-access and deletion requests within standard processing windows.